92coo Privacy Policy —
How We Handle Your Data

1 Introduction

This Privacy Policy applies to the 92coo website at 92coo.pro, the 92coo Android application available from the Download page, and all related platform services including gaming, sports betting, PKR deposits, withdrawals and customer support communications.

92coo ("we," "us," "the Platform") is committed to handling the personal information of Pakistan players responsibly and transparently. This policy sets out clearly what data we collect, why we collect it, how it is used, who has access to it and how long we keep it.

If you use 92coo — whether browsing as a guest, registering an account, making a PKR deposit via JazzCash or Easypaisa, playing slots or fish games, or placing a bet on PSL cricket — this policy applies to you. Please read it fully before registering. Continuing to use the platform after reading this policy means you understand and accept the practices described here.

2 What We Collect

92coo collects personal data in two ways: information you provide directly when using the platform, and data collected automatically as you interact with the site or app.

Information you provide directly:

• Your Pakistan mobile number, used as your account identifier and for account recovery.
• Your date of birth, collected to verify that you meet the 18+ age requirement.
• Payment information including your JazzCash or Easypaisa mobile number, bank account or card details — collected to process PKR deposits and withdrawals.
• Any additional identity verification documents requested during account review (for example, CNIC details where identity confirmation is required).
• Messages and queries submitted to the customer support team via email or live chat.

Data collected automatically:

• Your IP address and general location (city/country level — not precise GPS location).
• Device type, operating system and browser information collected for platform compatibility and fraud prevention.
• Pages viewed, games played, bets placed, session duration and other platform usage data collected for account management and service improvement.
• Cookies and similar technologies as described in Section 6.

3 How We Use Your Data

The personal data 92coo holds is used for the following specific purposes and no others:

• Account management: To create, maintain and secure your 92coo player account, process your PKR deposits and withdrawals, and track your gaming and betting history within your account.
• Age and identity verification: To confirm that you are at least 18 years old before allowing access to gaming and betting features, and to verify your identity where required during account review or before processing large withdrawals.
• Platform operations: To deliver the games and sports betting services you use, process transactions, calculate bonus eligibility and manage your promotional offers on the Promotions page.
• Customer support: To respond to your questions, resolve disputes, investigate complaints and provide account assistance when you contact the support team.
• Security and fraud prevention: To detect and prevent unauthorised account access, bonus abuse, multi-accounting, payment fraud and any other misuse of the platform that would breach the Terms and Conditions.
• Service improvement: To understand how Pakistan players use the platform — which games are popular, where users encounter difficulty, how the mobile app performs on different devices — and to improve the platform based on that usage data.
• Legal obligations: To comply with applicable legal requirements in relation to record-keeping, financial transaction records and fraud prevention obligations.

4 Who We Share Data With

92coo does not sell, rent or trade your personal data to any third party for commercial purposes. Data is shared only in the following limited, operationally necessary circumstances:

• Payment processors: When you deposit or withdraw PKR via JazzCash, Easypaisa, Raast or bank transfer, the relevant transaction data is shared with the payment provider to process that transaction. Payment providers operate under their own privacy and security standards and are not permitted to use your data for any purpose beyond processing the specific transaction.
• Game technology providers: Game content on 92coo is supplied by third-party game providers. Your gameplay data (bets placed, game sessions, results) is processed by these providers' systems to run the games. Game providers do not receive your Pakistan mobile number, payment details or other personally identifying information beyond what is technically required for game operation.
• Fraud and security services: 92coo may use third-party security and fraud detection services that process IP address data, device fingerprints and behavioural patterns to identify and prevent fraud or platform abuse.
• Legal disclosure: 92coo may disclose personal data where required by applicable law, legal process or enforceable government request. We will only disclose the minimum data necessary to comply with such a requirement.

All third parties who handle 92coo player data in any capacity are required to maintain adequate data security standards. 92coo does not share personal data with third parties for their own marketing or commercial purposes under any circumstances.

5 Payment Data

Payment data — including your JazzCash mobile number, Easypaisa account details, bank account information or card details — is the most sensitive category of personal data 92coo processes. This data is handled with extra care.

Full payment credentials (such as card numbers) are not stored on 92coo servers. Payment processing is handled through the systems of the relevant payment provider. 92coo retains only the transaction reference data necessary to match deposits and withdrawals to the correct player account and to maintain account history.

PKR deposit and withdrawal records are retained as part of your account transaction history. This history is accessible to you from within your account and is also used by the support team to assist with transaction queries and disputes.

6 Cookies

92coo uses cookies — small data files stored on your device — to make the platform work properly and to understand how it is being used. The cookies 92coo uses fall into three categories:

• Essential cookies: Required for the platform to function. These keep you logged in during a session, maintain your game state and handle secure payment session management. Without these cookies, the platform cannot operate correctly.
• Functional cookies: Used to remember your preferences — such as language settings, game lobby display preferences and notification settings — so you do not have to reset them every visit.
• Analytics cookies: Used to collect anonymised data about how Pakistan players navigate and use the platform — which pages are visited most, where users exit, how long sessions last. This data helps us improve the platform. No personally identifying information is included in analytics data.

92coo does not place third-party advertising cookies. You will not see cross-site retargeting ads based on your 92coo gaming activity as a result of cookies placed by us.

You can manage or delete cookies through your browser settings. Disabling essential cookies will prevent you from logging in and using the platform. Disabling analytics cookies will not affect your ability to use 92coo.

7 Data Security

92coo implements appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. These measures include:

• Encryption of data in transit between your device and 92coo servers using HTTPS/TLS.
• Access controls limiting which staff and systems can access personal data to those with a legitimate operational need.
• Regular security reviews of platform infrastructure.
• Monitoring for unusual account activity patterns that may indicate unauthorised access or fraud.

No online platform can guarantee absolute security against all possible threats. You play an important role in your own account security: use a strong, unique password for your 92coo account; do not share your login credentials with anyone; and contact support immediately if you suspect your account has been accessed without your authorisation.

8 How Long We Keep Your Data

92coo retains personal data for as long as your account is active and for a reasonable period after account closure, in accordance with standard platform record-keeping practices. The specific retention periods by data type are as follows:

• Account data (mobile number, date of birth, account settings): Retained for the lifetime of your account plus a standard post-closure period for record-keeping purposes.
• Transaction records (PKR deposits, withdrawals, bonus transactions): Retained for a minimum of five years after the transaction, which is standard for financial record-keeping.
• Gaming and betting history: Retained for the lifetime of your account and a reasonable period post-closure.
• Support communications: Retained for a reasonable period to allow reference in the event of follow-up queries or disputes related to the same matter.
• Security and fraud logs (IP addresses, device data): Retained for a period sufficient to support fraud investigation and account security review.

When personal data is no longer required for its stated purpose and the applicable retention period has elapsed, it is deleted or anonymised in accordance with our internal data management procedures.

9 Your Rights

As a 92coo player, you have the following rights in relation to your personal data held by us. To exercise any of these rights, contact the support team at the email address listed in the footer.

• Right of access: You can request a copy of the personal data 92coo holds about you. We will respond to access requests within a reasonable timeframe — typically within 30 days.
• Right to correction: If personal data we hold about you is inaccurate or out of date (for example, if your Pakistan mobile number has changed), you can request that it be corrected. Some changes may require identity verification before being applied.
• Right to account closure: You can request closure of your 92coo account at any time. Upon closure, transaction records are retained as described in Section 8; other personal data will be deleted or anonymised after the applicable retention period.
• Right to object: You can object to specific uses of your personal data. Where data processing is based solely on legitimate interest rather than a contractual or legal obligation, you may be able to restrict that processing.
• Right to data portability: You can request a copy of your account data in a commonly used format — for example, your transaction history and gaming activity records.

10 Minors

92coo is an adults-only platform. The minimum age to register and use 92coo is 18 years. We do not knowingly collect personal data from individuals under the age of 18.

If 92coo becomes aware that a player account has been registered by someone under 18, the account will be closed immediately, any winnings will be voided and any deposits will be returned to the originating payment method after review.

If you believe a minor may have registered on 92coo, please contact the support team immediately via the email address in the footer so that the account can be reviewed and closed.

11 Changes to This Privacy Policy

92coo may update this Privacy Policy from time to time to reflect changes in how we operate the platform, the services we offer, the payment methods available or applicable legal requirements. When we make material changes to this policy, we will display a notice on the 92coo platform.

The "Last updated" date at the top of this page reflects the most recent revision. It is your responsibility to check this page periodically if you want to stay current on how your data is handled. Continued use of the platform after any update constitutes acceptance of the revised policy.

If you disagree with any change to this Privacy Policy and do not wish to continue using 92coo under the revised terms, you should contact support to close your account.

12 Contact

For any questions about this Privacy Policy, to exercise your data rights, to report a privacy concern or to request account closure, please contact the 92coo support team:

• Email: [email protected] (displayed as plain text in the footer of this page — not a clickable link).
• Live Chat: Available within the 92coo platform when you are logged in, during standard support operating hours.
• FAQ: The FAQ page answers common questions about accounts, deposits and platform use.

The support team acknowledges all queries within 24 hours and aims to resolve them fully within five business days. Privacy and data requests may require identity verification before being actioned, and the full response time for data access requests is up to 30 days.

92coo does not hold or claim any government licence, regulatory approval or official endorsement. This Privacy Policy represents the complete description of how 92coo handles player personal data.